Website terms and important limitations

This website is operated by Tax Relief SA (Pty) Ltd, registered in South Africa under company registration number 2025/424289/07. Our correspondence address is 1 The Avenue, Norwood, Johannesburg 2192, South Africa; we do not accept walk-in visits. We are an independent tax assistance and dispute advisory service. We are not SARS, we do not represent SARS, and we do not provide consumer debt review or loan consolidation services. Nothing on this website creates a SARS affiliation or suggests that we can act on SARS’s behalf.

The information on this website is provided to help you understand SARS procedures and common tax situations in general terms. It is educational and is not personal tax, legal or financial advice. Reading a page on this site does not, by itself, create an adviser–client relationship or amount to advice for your specific circumstances. A service described here is offered only within the scope stated on its page and in the written scope for a specific engagement. Your specific position depends on your documented facts and SARS’s official decisions.

No fee is payable for the initial enquiry. Any chargeable work is quoted in a written scope and fee quotation, and begins only after you review and approve it. The written scope and fee quotation for a specific matter set out the scope of work, the fee, the payment terms and the cancellation and rescheduling terms for that engagement, and they take precedence over anything general stated on this website. We do not publish fixed prices on this website, and we do not charge a success fee unless one is expressly agreed in writing. The factors that affect a quotation are explained on the fees page.

Any tax, penalty, interest or other amount owed to SARS is payable to SARS, not to us. We do not receive, hold or transfer SARS payments on your behalf unless expressly agreed in writing for a specific engagement. Our fees are separate from any amount you owe SARS, and paying our fee does not discharge any SARS liability.

• To provide accurate information and to keep it current during any engagement.
• To let our team know what supporting information is already available, so the scope and the right channel for the matter can be set accurately.
• To verify any SARS deadline against the actual notice you received, and to seek timely review where one applies.
• To cooperate reasonably during an engagement, including providing the documents and information requested through authorised channels in time to meet deadlines.
• To understand that ignoring a SARS notice does not pause collection, and that moving or hiding assets is not a remedy.

An engagement exists only once you review a written scope, agree to its terms, and execute any formal authority required — such as a SARS Power of Attorney or the appointment of a representative. Until then, no representative action is taken on your behalf. Where a matter requires us to act before SARS, we will tell you what authority is needed and help you put it in place. You remain responsible for the accuracy of the information on which any authority is based.

SARS deadlines — for objections, appeals, payments and other responses — are fixed by law and by the notice you receive. We cannot extend a deadline that has passed, and we cannot act in time unless you instruct us early enough and provide what is needed. Always verify the relevant date against the actual notice, and seek review promptly. The guides on this site describe common deadlines in general terms, but the notice and the law govern in any conflict.

We do not guarantee any outcome, refund amount, debt reduction, stopped collection, compromise, payment-plan acceptance or response time. Outcomes depend strictly on your documented facts and SARS’s official decisions, and, where applicable, on a Business Rescue Practitioner (BRP), the courts or another decision-maker. No page on this site should be read as a promise that a particular remedy will apply, that a debt will be reduced, or that a refund will be paid.

Some matters require court process — for example, an application to court, an appeal beyond SARS’s internal dispute resolution, or the formal appointment of a BRP. Where court papers or formal legal proceedings are needed, you should consult a practising attorney admitted in the relevant jurisdiction. We can assist within the scope of an agreed engagement, but preparing and filing court papers is a legal step that may require separate legal representation, and we do not undertake it unless expressly agreed in writing for a specific matter.

Business rescue is a regulated process under the Companies Act, 2008. A Business Rescue Practitioner must be licensed and appointed in accordance with the Act and the rules of the relevant regulatory body. Where business rescue is relevant to a matter, the appointment and licensing conditions of the BRP apply, and the outcome depends on those regulated processes and the company’s circumstances. We do not represent that any particular BRP outcome is assured.

The content of this website — including text, guides, the brand, logos and layout — is owned by Tax Relief SA (Pty) Ltd or its licensors and is protected by intellectual property law. You may view and print pages for your own personal, non-commercial use in connection with a tax matter. You may not copy, republish, redistribute or reuse the content commercially without our written permission. Quoting a short excerpt with attribution is permitted.

To the extent permitted by law, Tax Relief SA (Pty) Ltd’s liability arising from your use of this website is limited. We provide the site and its content “as is”, and we are not liable for indirect or consequential loss arising from reliance on general information published here. Our liability for any agreed engagement is set out in the written scope for that engagement. Nothing in these terms excludes liability that the law does not allow to be excluded, and these limitations are intended to be enforceable; if any part is found unenforceable, the rest remains in effect.

Cancellation and rescheduling of an engagement or a booking are governed by the specific signed engagement terms and the linked calendar’s booking terms for that matter. For a discovery call, rescheduling or cancellation is handled through the calendar system you used to book. We do not state a single cancellation rule here, because the terms that apply are those you agree to in writing for the specific engagement.

These terms and any dispute arising from your use of this website are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction over any dispute, subject to any specific dispute-resolution process required by law for a particular matter.

Tax Relief SA (Pty) Ltd, registration number 2025/424289/07. Correspondence address: 1 The Avenue, Norwood, Johannesburg 2192, South Africa (no walk-ins). Telephone: 010 288 1366 (Monday – Friday 08:30 – 16:30 SAST). Email: info@taxreliefsa.co.za.

These terms may be updated. The current version is always the one published on this page. Continuing to use the website after a change constitutes acceptance of the updated terms. The formal terms of any engagement remain those set out in the written scope for that matter.