Privacy and personal information

Tax Relief SA is an independent tax assistance and dispute advisory service. We are not SARS. The legal entity that owns and operates this website must be confirmed by the owner and stated here before this policy goes live. Until then, references to "Tax Relief SA", "we" and "us" mean the operating entity to be named on publication.

We collect only what is needed to respond to an enquiry and assess a tax matter. The assessment form asks for:

• Your name, so we can address you and keep a record of the enquiry.
• One preferred contact method and its value - a phone number or an email address.
• The tax issue category you select, and optional details such as taxpayer type, an urgent-notice indicator and a broad debt band.
• Any brief context you choose to add in the notes field.

• To respond to your enquiry and carry out an initial confidential assessment.
• To contact you through your chosen method during business hours.
• To prepare a written scope and fee quotation, where one is requested.
• To meet record-keeping obligations that apply to an advisory engagement, where one is formed.

Marketing consent is separate from your assessment request and is never preselected. If you opt in to occasional tax update summaries, you can opt out at any time.

Your enquiry is received by Tax Relief SA and processed through the enquiry-handling system connected to this website. The actual service providers, their roles and whether any cross-border processing occurs must be confirmed against the live integration and stated here before publication. We do not sell your personal information. Where a specialist matter requires input outside our confirmed scope, we will tell you before any information is shared.

We keep enquiry information for as long as is needed to respond to you and for the record-keeping period that applies to any engagement formed. The specific retention periods - for enquiries that do not become engagements, and for records created during an engagement - must be confirmed against the actual entity's obligations before this policy goes live. We do not invent retention periods here.

• To ask what personal information we hold about you.
• To request correction of information that is inaccurate or out of date.
• To withdraw consent for marketing communications at any time.
• To ask us to delete enquiry information, subject to the record-keeping obligations that apply to an engagement.

To make a privacy request, report a concern, or ask about the information we hold, contact us using the draft details below. A named privacy officer must be confirmed by the owner before publication.